All the prices are inclusive of VAT. The prices are excluded tourist tax.
The children’s rate is for children from 3 to 11 years old. Children under 3 years are free to sail along.
No, the drinks are excluded. You pay pay the drinks you consumed during the cruise on board with PIN or credit card.
The prices of drinks stand on the drinks cards on the table. The average price per drink is € 2,75.
You can pay the tickets easily and security online with iDeal, credit card or PayPal.
On board you can pay with PIN or credit card (Visa or Master Card).
Unfortunately it is not possible to pay separately the drinks due to the short time we have for this during the cruise.
You can change or cancel the booking by telephone or e-mail. The general terms and conditions apply. Up to 5 days before the cruise you can change, move or cancel your reservation free of charge. Within 5 days there is no possibility of a refund or moving your tickets to a different departure time or date.
Follow the instructions provided with the discount promotion. If you have not followed these instructions, you will not be able to use the discount. You must hand in or show the discount voucher or pass on board.
Follow the instructions on the voucher. You must use the unique code at your booking. If you have not redeemed the voucher online, it will unfortunately not be valid with your booking.
No, that is not possible.
No, it’s not necessary. This confirmation is especially for yourself.
After you have completed the online reservation, you will automatically receive a confirmation by e-mail within a few minutes. For Hotmail accounts it is possible that this e-mail has arrived in the junk mail box for unwanted items or spam. We recommend that you first check this mailbox. If no e-mail from the Pannenkoekenboot has been received in this mailbox, we advise you to contact us by telephone.
The Pancake Boat sails in principle anytime. When a cruise will be cancelled because of extreme weather conditions, you will be informed in time.
Yes, you can indicate your preference for a table when you make your reservation. We will take this into account as much as possible, but we cannot guarantee that your preference is granted.
When you want to make an optional booking, we advise you to contact us by e-mail or by phone.
Boarding in a wheelchair or with crutches is possible. When you make your reservation, you can indicate the number of wheelchairs. We will book a table on the lower deck for you. On the lower deck is also the pancake buffet. However, the toilets are on the upper deck and only accessible by stairs. There is no elevator or disabled toilet on board.
Yes, there are toilets on board and these are located on the upper deck. There are two ladies toilets and two men’s toilets.
Yes, we have a baby room on the upper deck.
Yes, there are tables on the outside deck. These are not reserved, but of course, you can also sit outside with nice weather.
Yes, all the tables are to window side.
No, dogs are not allowed on board.
No, bringing and or consume your own drinks is not allowed.
Yes, the boat is child-friendly. For parents it’s always good to know that the crew of the Pancake Boat takes prior concern to the safety of the children. This means we do not have any low safety rails or dangerous openings. Moreover, there is always supervision on board and the crew pays extra attention to the passengers during (dis)embarkation.
The maximum number of passengers is 110.
Yes, we have life jackets for all passengers on board.
No, there is a pancake buffet. You can choose between bacon, apple and naturel pancakes. At our huge decoration buffet you will find a lot of delicious sweet and savoury things to decorate your pancake, with all kinds of colors.
There are a lot of toppings on the buffet: sweet and savor.
Yes, we have apple and naturel pancakes. There are also enough vegetarian decorations on the buffet.
No, the pancakes and toppings are not halal.
Yes, we have special gluten and lactose free batter on board. When you book you can indicate how many people want to use this. Gluten and lactose free pancakes will then be baked in a separate pan. For other dietary requirements you can contact our booking office via e-mail or telephone.
No, we don’t have other dishes than pancakes.
No, it’s not possible to embark on a different location.